Gas fireplaces have become a standard feature in many homes over the past few years, providing supplemental heat in the event of power outages, as well as heating high use areas without having to heat the entire home. Maintaining the safety standards for your fireplace is paramount in consistent safe operations. B & C provides maintenance and service for all vented gas fireplaces. B & C are dealers for Heat-n-Glo® and Napoleon Fireplaces. Bob attends factory run continuing education for product technical training.

Service / Inspection:

What to expect during a fireplace service:

• A full inspection and cleaning of your fireplace will take between 1 hour  1 ½ hours
• All electrical connections are checked for proper connectivity
• Voltage is checked to meet standards per your unit
• Pilot assembly, pilot orifice and/or standing pilots are checked for proper flow
• Thermocouple / thermopile tested for proper operation
• All fittings are checked for tightness, corrosion and any defects or faults
• Power source are checked
• Burner is cleaned and inspected for wear and rust
• Logs are cleaned and placed for proper operation
• Glass is cleaned and seals are checked for proper amount of gasket for safe operation

Repairs

B & C Comfort works on all brands of direct vented gas fireplace inserts, log sets, stand alone and wall equipment. We carry most parts are carried on our truck, those that we do not carry will be quoted and an estimated lead time given. In recent years some manufactures have gone out of business and parts are sometimes difficult to obtain. We work closely with our distributors and in most cases can have parts in hand within a reasonable amount of time.

Diagnostics

B & C will inspect the entire fireplace while diagnosing a unit. All of the working parts of a fireplace are integral to the operation of the unit, we believe in order to properly diagnose an issue we must determine that there isn’t more than one issue causing the failure of operation.

We have one charge for our service and diagnostics; we spend an equal amount of time diagnosing problems with the unit as cleaning and inspecting it. In some cases, after a thorough cleaning issues can be resolved without having to change parts.

Maintenance

Annual inspection – most manufacturers recommend an annual maintenance for the unit. We also believe keeping your fireplace in proper safe operational order, there is less chance for breakdown and savings in the long run on repairs.

Adding components

Fans: Some fireplaces allow for an electric fan to be added to the unit to improve efficiency and better heat source. B & C has access to many types of fans for several models of fireplaces. When considering a fan for your fireplace, we recommend setting an appointment with B & C so we can determine the fan is wired properly for installation and ensure we have access to the fan through our distributors.

Remotes: We carry a small selection of wireless remotes on our truck, however we have access through our distributors to other options. Not every fireplace unit has the capability to add remote starters, B & C can work with you to determine if your unit has capabilities, we need to know the manufacturer, model number and serial number of the unit.

Thermostat: Some fireplaces allow for a thermostat control to be added to the unit. Wiring from the unit to the thermostat is typically done during the installation of the unit. If you do not have existing wiring, some wireless thermostats are available, however do not work universally it would need to be determined if your fireplace model is capable of operating in this manner.

We do not install parts purchased by homeowners from a third party. We will only install parts and equipment that are purchased through us, this is the only way we can warranty work performed.

Purchasing: B & C can assist in your decision process when you are considering an investment in a supplemental heat source. We are proud dealers for the Heat n Glo® and Napoleon® brand fireplaces. Bob is trained and certified to sell, install and maintain your investment.

Both Heat n Glo and Napoleon are leaders in the fireplace industry, both have quality equipment and a long history in the field. We choose to carry both brands so we can offer our customers a choice. We stand behind both brands and will help you to choose the best fit for your home.